Angry Customers – What Do They Really Want, and How To Give It To Them
June 1st, 2008
You probably see hostile customers every day. You know, the ones that treat you like a personal dumping ground for everything that has ever gone wrong in their lives? They may be sarcastic, or abusive. They may swear at you, threaten, attempt to intimidate. They are difficult to deal with, and an encounter with one [...]